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Google’s Schizophrenia – Search or Social?

Google just can’t leave it alone. The world’s largest and most successful search engine, one that generated over $36 BILLION in revenue last year, can’t be satisfied with being the most successful search engine ever. No, it looks at Facebook and Twitter and wants to be “social.” Actually, Google has wanted to be “social” for a long time, but couldn’t figure out how to do it successfully. Remember Google Buzz?

You may or may not be aware that Google has changed its search algorithm (the mathematical formula that is used to generate the results that you see when you search on Google) to provide personalized search results influenced by the behavior of your friends in Google’s online social communities (Google+ / Google Circles, Messenger and Hangouts). They call this “Search Plus Your World” (SPYW).

What does this mean? If you Google search “sushi restaurants,” you’ll get results based on what your friends using Google+ have liked, commented on or “+1-ed” instead of the type of search results that you’ve come to expect. Ah…that explains all those “Google+ this” icons that we see on every search result.

So, when you search using Google, you may not be getting what you asked for! There is a way to turn off SPYW, as HuffPost’s Larry Magid explains in this blog post. For a company that prides itself on the accuracy (through constant tweaking) of it’s search algorithm, it seems strange that the SPYW results are based on a lot of randomness – the friends in your Google social network, the number of that actually “Google+” something that they like, etc.

To me, that’s not very accurate. And, I don’t seem to be the only one. In a blog post on MediaPost’s Online Spin titled “Google You Suck” by Kalia Colbin, she says: “The reason you got a billion search users in the first place is because you’re really really good at what you do best, and the reason you’re failing so badly at social is because it’s so obviously not what you do best. Circles? Really? Doesn’t it occur to you that if that one issue were such a massive deal-breaker, Facebook wouldn’t have 850 million active users?”  And, later, “Google, remember how you became so awesome. It was by focusing on the user: by having a deep insight into the needs of people searching the Web and an empathetic understanding of the indicators of quality content online.”

Google, obviously, wants to be all things interactive to all people, with “social” at the top of their list. Google is envious of the social worlds created by Facebook and Twitter. And, by the way, Google and Twitter have their own little tussle going on, as described on TechCrunch.

But Google, with $36 Billion in revenue, may be jeopardizing that trying , again, to be something that they’ve never really figured out how to be.

What do you think? Does this impact the validity that you give to Google search results? Do you Google+?

 

 

 

Posted by Mike Ventura |  Read More |  No Comments
Filed under: Facebook,Search,Social Media,Twitter

Google wants to know what I love – or do they?

Google has just soft-launched a new search site called “What Do You Love” at www.wdyl.com. Google shows a little design flair with a cutsey heart in the search bar and the same heart is used as the favicon in the URL bar.

The purpose of the new site is, according to Google, to “provide a unified (interface) to search in multiple channels.” Wait a minute! I’m confused. How does this differ from regular old Google? Just what are these “multiple channels” being touted?

I decided a test drive was in order. I pondered as to what I really “love,” at least for the purpose of this test drive, and settled on the term “Italian food.” Here are my results.

Whoa!

This page is so “un Google,” compared to the regular Google search page that we’ve come to expect after thousands of searches. There are large blocks and splashes of color. Glancing at the page, I’m invited (by Google) to find Italian food nearby via Google Maps, or watch videos of Italian food via You Tube, or search blogs or start a discussion, or create a a photo album. I’m starting to get overwhelmed… and then the light goes on. Every one of the search results employes a Google app or product. Look at my results for “Italian food” and you’ll see the specific Google app or platform is listed in blue type under the headline in each box. So, WDYL is, in reality, a Google promotional site that allows them to show you all the way that they can deliver information across their many platforms. Granted, it’s difficult to keep up with all the functions and applications that Google has launched, and this certainly showcases them, but for me, it’s more than I need or want. And there’s a social element, but the “social” is limited to Google’s “social tools” – Buzz and GMail.

I must give Google credit where credit is due. Prior to searching on What Do You Love, I would never have considered looking up patents on Italian food products, or viewing Italian food in 3D on the web. Not that I will now, but good to know that the option is there!

It seems that Google still hasn’t learned from the almost non-adaption of “Buzz”  - that creating products that only work in “Google World” don’t generate the universal (pun warning!) buzz and adoption that they’d like to get. Maybe “What Do You Love” isn’t really asking me what I love. Maybe Google should change the name of the site to “See What We Do.”

Give What Do You Love a test drive at www.wdyl.com and tell us what you think.

Posted by Mike Ventura |  Read More |  2 Comments
Filed under: Marketing Strategy,Search

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